2023 has been an incredible year here at instantprint, as we’ve seen so many customers thrive with high quality print. Over the last 12 months, our team has been busy taking on board and implementing your feedback including introducing new online features, investing in our factory and finding new ways to make it easier for you to create and order print. Check out our recap below to discover more about the outstanding year we’ve experienced with our customers!
Reels of High Quality Print
Throughout 2023, we’ve had the pleasure of processing a wide variety of printed marketing material across our whole range of products, from business cards and flyers to posters and roller banners. In total our customers' orders have been printed on over 13.5 million square metres of paper - that’s equivalent to around 1250 football pitches!
In 2023 alone, our factory and team have helped distribute a whopping 236,542 orders to over 106,542 different customers! All of which has been made easier with the help of our Studio team, who have been on hand to give you peace of mind by checking your artwork against our free 10 point artwork check. In total, our team approved a mighty 258,724 artwork designs online before going to print, to ensure that your print comes out the way you expected.
Our most popular ordered products over the last 12 months have included:
- Business Cards - Over 11 million sold.
- Flyers & Leaflets - Over 46 million sold.
- Stapled Booklets - Over 1.5 million sold.
- Folded Leaflets - Over 6.5 million sold.
Supporting our Customers
For 365 days, our award winning customer service team has continued listening to your feedback and questions, along with providing expert advice on our products and supporting you with delivery enquiries.
In 2023, our team have dealt with over 137,669 enquiries which can be broken down into the following -
- 45,057 calls answered.
- 50,917 live chat queries solved.
- 41,695 email queries resolved.
Our customer service team are dedicated to putting you at the core of every decision they make. By delivering exceptional service and quick responses, they aim to make your order journeys as seamless as possible. Don’t just take our word for it, check out the 16,000 reviews on Trustpilot and why we’re ranked as Excellent!
Expanding Our Team
As a team, we’ve grown substantially in 2023! We’ve welcomed over 50 new members of staff to the instantprint team across all of our departments, within our office and our factory. From resolving customer queries to operating our printers, we’re always on the lookout for new talent to join our team, who are keen to help you receive the best possible service from us.
New and Improved Sample Packs
2023 was also the year that we created our new and improved sample packs, featuring exciting new artwork to inspire you with creative ideas and engaging embellishments. Throughout the year, over 16,000 of our customers got their hands on one of our sample packs, all of which are jam-packed full of print that's just waiting to be explored. From luxurious foiling to aesthetically pleasing speciality stocks, you’re bound to find inspiration for your upcoming marketing campaigns.
Our Free Design Online Tool
In February 2023, we relaunched our free to use Design Online Tool, to help you create stunning designs and branded print with ease. With a wide range of professionally made templates and a large bank of stock imagery available, our Design Online Tool has all of the tools you need to help your business produce professional quality print.
Keeping Our World Class Print Sustainable
At instantprint, we’re continuously striving towards a greener way to print, and we’re committed to creating world class print in a way that preserves the planet. Our sustainability goals are at the forefront of everything we do. That includes inspiring a green team culture to get all of our team engaged with maintaining sustainable practices and developing new and innovative ideas.
We’ve made some significant improvements to the way we work throughout 2023 to help ensure we preserve the planet including the following:
- In February 2023, we installed a 300,000 KW solar array (solar panel system) on our factory building, allowing us to generate and use clean energy. On average 4.8% of our total electricity usage is currently generated on site.
- We changed energy tariffs, to a REGO (Renewable Energy Guarantees of Origin) backed tariff. This has meant that since moving tariffs, our imported electricity now comes from an average of 99.43% renewable sources, which we’re looking to increase to 100%!
- We’ve also worked hard on our waste management systems, ensuring that all of our waste is reused where possible, recycled or turned into refused derived fuel (waste from industrial and commercial sites which is burned to produce electricity), rather than going to landfill.
- We’ve improved our established waste management processes in our factory, such as implementing new chemical storage units, which streamline the way we dispose of any waste and help our team and waste care providers remain as safe as possible when handling chemical waste.
In 2024, we’ll continue to work on meeting the goals et out in our sustainability strategy, seeking new ways to reduce waste, whilst continuing to educate our team on ways they can reduce their carbon footprint and waste daily.
Our Charity of The Year
Each year, as a company, we choose a charity of the year, this year’s being Project Youth Cancer. By choosing a charity of the year, we’re able to give back to wonderful causes, further raising awareness and valuable funding.
Our team have hosted several events throughout the year to raise money for our charity, including -
An Easter bake sale
Members of the team completing a 10k steps per day challenge
A signed football shirt raffle
A Halloween bake sale, fancy dress and auction
Christmas jumper week
To date, we’ve raised an outstanding £1,800!
Rotherham United Partnership
In 2023, we began our partnership with Rotherham United, becoming their first ever shirt sleeve sponsor!
As a company based in Rotherham, employing residents of the town, we knew we wanted to further our investment in the local area, for the people and community as a whole, and the sponsorship allows us to do just that!
We’ve always been proud of supporting local, from small businesses to community organisations. With this new partnership, we’ve expanded our relationships with the local community by supporting the closest professional sports club to our Head Office.
2023 has been a busy year for all of us at instantprint, which couldn’t have happened without the support of our customers. We’ve loved assisting a wide range of businesses in achieving their goals with high quality print. Looking ahead, there’s plenty more to look forward to in 2024!