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How to Book a Video Consultation at instantprint

How to Book a Video Consultation at instantprint

Read Time: 2 Minutes


04 May 2020

Here at instantprint, we truly believe that communication is key to creating a successful business. That’s why we've launched our new customer consultation service.

This service has been created to help our customers get to know us better and to be able to offer advice about anything and everything, from creating a print-ready file to discussing our new product ranges.

However, we also recognise that for some of our new customers, using an online printer for the first time can be very daunting. Especially when ordering a product that impacts something as important as your business. Therefore we want to be here to help and sometimes a phone call or an email just won’t cut it. 

So we are pleased to let you know that if you are brand new to instantprint or to online printing in general, you can use our consultation service to learn how the online process works and what you would need to do to place an order with us.

You can also use the consultations as part of our design service. If you are currently working with a designer who is creating your artwork, or if you would just like to find out more about this service then feel free to book a slot.

The team that will be leading these consultations are part of our award-winning customer service team. (Anything they don’t know about print is really not worth knowing!) They are fully trained in all aspects of online printing and will be able to help you with whatever questions you have.

How it Works

It is really simple to book a consultation and you can do so in these 3 easy steps:

How Request a Video Consultation  

You can do this via our chat channel (which is the orange box at the bottom right hand of the screen), you can email us at office@instantprint.co.uk or call us on 0191 27 27 327.

Pick a Time That Works for You 

Along with picking a time and date that you're free to chat, you can also choose whether you would like a video or audio-only call and even suggest other times if you can’t see a slot that works for you. If you have something in particular that you would like to talk to us about then just let us know in the message option when selecting a time so the advisor can have time to prepare for your consultation.

Get Ready to Chat with Us

When it is your time to consult with us, depending on what option you have picked, join us for a video chat by opening your video link or get ready to answer your call. The initial consultations last for roughly 15 minutes but feel free to let us know if you would like a longer slot.

What to Talk to Us About

We can answer any print or artwork related questions, so here is just a taster of what we can help you with:

  • How to create artwork that can be printed online

  • Questions about our product ranges

  • How to choose which paper stock to print on

  • How to use our design online tool

  • How to place an order online

  • To discuss our design service


We look forward to speaking with you! And even though there's no need to be shy around our friendly lot, don't worry if you don't want to show your face - you can have your camera turned off for the whole call. So what are you waiting for? Book a free one-to-one consultation with one of our advisors now!

Duncan Tyler

About the Author

Hi, Duncan here. I'm the Customer Service Manager here at instantprint. I help my team deliver the high level of customer experience that instantprint is known for!