mystery

customer service.

We believe that your first reaction when you receive your print should be wow!

If you ever receive any order that isn't up to scratch please get in touch with us straight away and we will do everything we can to get it resolved as quickly as possible.

bespoke orders.

Due to our automated processes we aren't able to quote for bespoke quantities or sizes. However, we'd love to know which new products you would like us to add.

If enough people require a certain product we'll do our best to get it up on the website.

vat on flyers.

Most Flyers & Leaflets will be free from VAT in most cases, however there are some exceptions:

  • VAT is chargeable if your Flyer or Leaflet is used as admission to premises, for example using the words 'free admission with this leaflet' or similar.
  • VAT is chargeable if your Flyer or Leaflet is used to obtain a discount on goods or services, for example using the words '25% off with this flyer' or similar.
  • VAT is chargeable if the Flyer or Leaflet has an area designed to be written on.
  • For full details on VAT, please check HMRC's official line.

As flyers are generally zero-rated for VAT we do not charge VAT by default. If upon receipt of artwork VAT is applicable to your order we will contact you for payment of the VAT due.

simple to use.

Having undergone an overhaul in our website, we've got a brand new shiny account system to handle everything instantprint for you. The story starts from simply picking your product from the home page, customising your product then uploading your artwork.

Our fully automated proofing robot (named Isaac) will look at and produce you 4 separate proofs to pick from! Once you're happy, click add to basket and you're on your way. Simple to use? We think so, however if you do stumble on a problem or can't find what you're looking for, we're only a phone call away.