We have put together some frequently asked questions to guide you through our printing process from leaflets to business cards, posters to roller banners we have it all covered! Can’t find the answer you are looking for? Just ask!
The easiest way to order is simply though the website.
The benefit of this is you can upload and approve artwork instantaneously, you can re-order at the touch of a button and keep track of all your invoices through your online account.
The quickest and easiest way to send us your artwork is to upload it online. (You can also upload artwork in your account area after placing the order if it’s not quite ready yet.) If you do choose to e-mail your artwork over instead, simply place the order online without uploading artwork, then once you have your reference number (this will look like ‘web1234567’), just e-mail the artwork to firstname.lastname@example.org with the reference number and we will e-mail back a proof for approval.
Please bear in mind if sending via email this can delay your order by up to 24 hours, usually it’s not that long though.
If you have not yet approved the artwork on your order you can add additional items to the order if you wish. Just call 0191 27 27 327 and one of our customer service team will be happy to help you.
The cut off time is 5pm every working day. If your order is made and the artwork is approved before then, it will be dispatched the next working day for delivery the working day after that. (2 working days for extended areas)
You will receive your order 2 working days after artwork approval if before 5pm Monday to Friday. i.e. if you approve artwork before 5pm on Monday you will expect your items on Wednesday.
If you live in an extended area (listed in the delivery section), this will take an extra working day.
Once the order has been approved we are unable to make any changes to the artwork or the order itself due to the quick turnaround times we offer.
Please bear this in mind when you are checking your proof, if you have any questions feel free to give us a call or send us an email!
All orders are place by a credit/debit card or PayPal payment through the website.
GSM stands for Grams per square metre and relates to the weight of the paper. I.e. 150gsm is a paper, 250gsm is a very thin card and 350gsm is a thicker card similar to a post card.
Lamination is a film coating over both sides of your prints. This gives the items a different effect and increased durability. We have Matt, Gloss or Velvet options.
VAT is included in the majority of prices on our website apart from standard unlaminated flyers and leaflets which are zero rated in most cases. However there are some exceptions.
As flyers are generally zero-rated for VAT we do not charge VAT by default. If upon receipt of artwork VAT is applicable to your order we will contact you for payment of the VAT due.
Due to our quick turnaround times we are unable to offer any bespoke quantities or sizes. We want to make ordering your prints as simple as possible so we have the most popular items available!
In the unlikely event you are unhappy with your order, just e-mail the details with your order reference number to email@example.com and we will endeavour to make sure your issue is resolved swiftly, and to your satisfaction.
Our quantities are based on one design. If you have multiple designs just add a quantity for each one to the basket which will ensure you only pay one delivery cost.
There are a lot of great tools that can be used to create artwork Adobe's Creative suite (Photoshop, InDesign and Illustrator – blank templates for these programmes can be found here) If these are not available, Microsoft Publisher or Word can still be used to make artwork. If you don't have these or are having trouble producing artwork try our design online tool.
Generally a PDF file would be best (we can accept other file types though) and set up with 3mm bleed and in CMYK colour format. Don't worry though we can still accept artwork that isn't set up like this.
For more information on setting up your artwork click here.
Just select the item you would like, click on the price and you can upload your files for proofing in the basket area.
Yes, just make the order for the items without uploading your artwork and send the reference number and your artwork to firstname.lastname@example.org and we will e-mail back a proof for approval. Please bear in mind if sending via email this can delay your order by up to 24 hours, usually it’s not that long though.
We have created a comprehensive size guide for sizing your artwork here.
If you want to take advantage of our free artwork check service please email email@example.com with what product you would like and attach your artwork.
A proof is a print ready document that we send for your approval prior to printing. Please ensure you check the proof thoroughly if you are happy with the proof as this is what will be printed. Areas to look for are spelling/grammar errors, resolution of images and logos and colours. For a full guide on what to look out for in your proof click here.
The red line is what we call the safe zone. We recommend that all important text and images are within this line so they are not at risk of trimming but the final product will be cut 3mm outside of this red line. Please ensure there are no unwanted white borders present as everything on your proof will be printed.
If you have uploaded your artwork to the website just check both sides on the proof in accordance with the proofing guide and approve. Once you have placed your order your artwork will go straight into the printing process.
If your artwork isn’t quite ready, you can still place your order and send the artwork over whenever it’s ready. Alternatively, you can use one of our free design templates to help you create something with our design online tool.
Using interactive PDF’s are not recommended as there will be flattening issues during print which may cause images and text to disappear. Interactive PDF’s are usually acquired from franchises and enable you to customise them with your own contact details and pictures.
If you upload and approve your artwork online before 5pm Monday to Friday, we will dispatch it the next working day for delivery the working day after that.
If you live in an extended area, this will take an extra working day.
Delivery is a standard £4.99 per order. You can add as many things to your basket though and would still only pay a one off £4.99. Delivery is free for all orders over £75.
Standard delivery is between 8am and 7pm, but you can opt for a pre-12 delivery for £9.99 (£5.00 extra) which means they will be delivered between 8am and 12pm on your day of delivery. (not available in extended areas)
We can change the delivery address up to the point it gets labelled for the courier. Normally, if you contact us on the day of the order, we can change the delivery address.
After this point a change would need to be done through the courier which will incur an extra day for delivery.
On the day of delivery, the courier will e-mail you tracking information and a one hour delivery slot. On there, there is a link to give a special instruction to the driver, such as leave with a neighbour.
Our courier will make 2 attempts at delivery, so for example if you miss delivery on Monday, they will try again Tuesday.
If after this point delivery is still unsuccessful the order will be returned back to us. We can then send it out again upon payment of another delivery fee.
Alternatively, if you know you will not be available for delivery, you can use the link from the tracking e-mail and request to pick the order up from your local depot.
When your package is dispatched from us you will receive an email containing tracking details for your package. On the day of delivery you will be sent a text message/email from our courier, DPD detailing a 1 hour window to expect delivery.
If you live in one of the following postcodes (extended area) it may take an additional working day.
BT – NORTHERN IRELAND
IV/KW/HS/PH - INVERNESS
AB – ABERDEEN
IM – ISLE OF MAN
TR – SCILLY ISLES
PH/PA – OBAN
Please note: we no longer deliver to the Jersey, Guernsey or Republic of Ireland.
Unfortunately due to the number of orders that we process each day and the automation of our process we are unable to offer collection in person or alternative couriers.