As the UK’s fastest growing online printer, it’s vital that our IT infrastructure is superbly well maintained. Our team of IT specialists are always on hand to help out however they can – in terms of both internal system maintenance and improvements to even bigger projects. This way, we know we’re always at the top of our game.
To get a better insight into what our IT team get up to on a day-to-day basis, we went behind the scenes to shine the spotlight on Adam, instantprint’s IT Manager.
- When did you start working at instantprint?
I first came to instantprint in August 2015, which was just after the business moved to the Manvers site.
- What does your role involve? (Be specific and detailed)
As IT Manager, I run the IT department – so I manage anything and everything to do with the IT infrastructure of the business. As well as maintaining and improving the internal systems (such as phones, email, backend server infrastructure), my team get involved in major projects such as the installation of new presses, or changes to the building.
As a rule: if it has a network cable, it’s probably something I’ll be partly or fully responsible for! User accounts, email addresses, software licensing, phone numbers, computers, servers, CCTV, environmental monitoring… we look after them all.
- How does your role fit into the journey of an instantprint customer’s print?
We look after dozens of servers, and nearly 200 computers in the business, and each one has a part to play in fulfilling customer orders. From the time someone uploads their artwork over our fibre-optic leased lines, to it being checked by our Studio team on high-spec PCs, processed through our Workflow servers, to it landing in dispatch with a label produced by one of our many scan stations, the IT systems are key to the entire process.
A break in the chain can cause disruption, so – where possible – we build resilience into the systems to ensure we keep uptime to the highest levels. We also have a duty to protect data, both the customer’s and our own, so we use up-to-date firewall technology and have a robust series of checks we run every day to make sure the business stays safe.
- What makes you proud about working at instantprint?
It’s incredible to see some of the things we’re able to produce, and how quickly we’re able to implement something new by getting the right people together. There are some really smart cookies in this business!
- What’s the most exciting technology or change you’ve seen in the way print is produced?
Probably inkjet printing and in-line finishing. Each are major weapons in the print world now; inkjet allows us to produce a high-quality output, and in-line finishing removes a huge chunk of the manual process involved in getting a job to completion. It’s even more exciting when you see our new Screen TruePress Jet520 HD running because it combines both!
- Tell us about your downtime hobbies or a random fact about yourself
I’m quite into my cycling (injury permitting), so I like to get on the trails throughout the year. So, despite working in IT, it’s rare you’ll find me on a computer in my spare time!