General Information

simple to use.

Having undergone an overhaul in our website, we're got a brand new shiny account system to handle everything instantprint for you. The story starts from simply picking your product from the home page, customising your product then uploading your artwork.

Our fully automated proofing robot (named Isaac) will look at and produce you 4 seperate proofs to pick from! Once you're happy, click add to basket and you're on your way. Simple to use? We think so, however if you do stumble on a problem or can't find what you're looking for, we're only a phone call away.


customer service.

We believe that your first reaction when you receive your print should be wow!

If you ever receive any order that isn't up to scratch please get in touch with us straight away and we will do everything we can to get it resolved as quickly as possible.

VAT on flyers.

Most Flyers & Leaflets will be free from VAT in most cases, however there are some exceptions:

  • VAT is chargeable if your Flyer or Leaflet is used as admission to premises, for example using the words 'free admission with this leaflet' or similar.
  • VAT is chargeable if your Flyer or Leaflet is used to obtain a discount on goods or services, for example using the words '25% off with this flyer' or similar.
  • VAT is chargeable if the Flyer or Leaflet has an area designed to be written on.
  • For full details on VAT, please check HRMC's offical line.

As flyers are generally zero-rated for VAT we do not charge VAT by default. If upon receipt of artwork VAT is applicable to your order we will contact you for payment of the VAT due.

bespoke orders.

Due to our automated processes we aren't able to quote for bespoke quantities or sizes. However, we'd love to know which new products you would like us to add.

If enough people require a certain product we'll do our best to get it up on the website.

24 hour dispatch

How do I place an order?

The easiest way to order is simply though the website.

  • Hover over the product you would like from the options across the top.
  • Choose the specifications you require and click on the price.
  • Browse your artwork files and click preview, this will take you to the proofing section. (If you would rather email your artwork over just click “add to basket” at this stage)

The benefit of this is you can upload and approve artwork instantaneously, you can re-order at the touch of a button and keep track of all your invoices through your online account.

How can I send in artwork?

The quickest and easiest way to send us your artwork is to upload it online. If you do choose to e-mail your artwork over instead, simply place the order online without uploading artwork, then once you have your reference number (this will look like ‘web1234567’), just e-mail the artwork to with the reference number and we will e-mail back a proof for approval.

Can I change my order?

Once the order has been approved we are unable to make any changes to the artwork or the order itself due to the quick turnaround times we offer.

Please bear this in mind when you are checking your proof, if you have any questions feel free to give us a call or send us an email!

When will I receive my order?

If you upload and approve your artwork online before 5pm Monday to Friday, we will dispatch it the next working day for delivery the working day after that.

Please bear in mind if you have opted to e-mail the artwork over to us, this can potentially delay the order by 1 working day. For more information on our delivery service and turnaround click here.

  • the art of paper

paper info.

To simplify the buying process and avoid intimidating jargon we offer 3 standardised paper ranges for each of our products, these are Economy, Premium and Exclusive.

Economy Range

The aim of the economy range was to create a range that whilst being very inexpensive maintained the basic qualities that give a professional appearance. Generally the economy range is a basic as possible to reduce the price whilst not going so cheap that functionality is compromised.

Premium Range

The paper types in our premium range have been chosen as a careful balance of price and quality. All of the papers in this range are above the industry standard for their relevant products. An example of this is our premium silk leaflet / flyer paper which is 250gsm whilst the industry standard tends to be 200gsm.

Exclusive Range

The paper in the exclusive range is among the highest specification available from any UK printer and all papers are as heavy weight as practically possible for you to use. When buying from the exclusive range you can be confident that the papers used are among the best quality available for that given product and will give your customers a great impression of your business



An abbreviation for "grams per square metre", i.e. the weight of the paper. As a general rule the heavier the paper the better the quality.


Simply a glossy finish to the paper. This can make your product stand out and is most commonly used on products such as flyers and photographs.


Quite simply matte paper has no noticeable finish, i.e. not shiny. Matte is the most popular finish for business stationery


An option in between a gloss and a matt finish.